1. Seven days to change your mind
You can ask for a refund within 7 days of any charge: your first payment or a renewal, on a monthly or an annual plan.
A refund gives back that charge in full. We don’t refund part of a period.
2. How to ask
Ask from your account, so we can find the charge quickly:
- Open Settings, then Plan and billing, then Ask for a refund.
- Ask for a refund for your latest charge and tell us why in a few words. One line is enough.
- Or write to support@uxgate.org from the email on your account.
You get an email when the team answers. Pro stays on until then.
3. After a refund
The money goes back to the card or wallet you paid with. Your bank or wallet decides how long it takes to show, usually [N] business days.
Pro ends and the plan stops renewing. Your progress, streak, badges and certificates stay in your account, and Unit 1 of every path stays open.
4. After the 7 days
A charge older than 7 days can’t be refunded, but you can cancel any time in Plan and billing. Nothing more is charged, and Pro stays on until the end of the period you paid for.
Charged twice, or a charge you don’t recognise? Write to support@uxgate.org at any time and we’ll look into it.
5. Who takes your payment
In Egypt, payments go through Paymob, in Egyptian pounds. Everywhere else, Paddle (paddle.com) is our reseller and merchant of record: it takes the payment, and its name may appear on your statement. Paddle’s buyer terms also apply to those payments.
Whichever provider took the payment, you ask for a refund the same way, from Plan and billing.
6. Contact
[COMPANY LEGAL NAME], [ADDRESS]. Email support@uxgate.org.